For order or return inquiries, please contact us at +1-951-818-9784 or email us at sales@thenewgenpharma.com
Orders are returnable up to 15 calendar days from the date of delivery (exceptions apply). To obtain a Returned Authorization (RA) number, please have the following information on hand when you contact us: Customer Name, Order Number, Serial Number, and Concern. Those returns authorized by The NewGen Pharma may be subject to a restocking fee of up to 25% plus applicable shipping cost. Returns and exchanges will not be accepted after 15 calendar days. After 15 days, the manufacturer warranty may still be applicable. Customers are advised to contact the manufacturer directly to resolve any issues pertaining to the performance of a product. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to you or will not be refunded.
If you paid for the purchase with a credit card or PayPal, your account will be credited back the amount of the purchase once the product has been received. and checked by our staff. If you paid with a check or money order, allow 10-14 days to receive your refund check from The NewGen Pharma from the time we receive the returned product.
On all product returns, you are responsible for return shipping unless the sender has made a mistake. You may use UPS, FedEx, or any other ground parcel carrier of your choice through which online tracking of shipment is available
If you are returning an item shipped as our mistake, we apologize for your inconvenience. We will reimburse you for the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us
For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Footrests are not included with wheelchairs unless specified. Pictures of the items shown on our web site doesn’t mean that all the items shown in the picture are included in the price since items may be shown on the web site with all accessories which are available as optional and should be purchased additionally Please read the description carefully to check what are the contents of product you are ordering.
All products to be returned must be returned within 7 days from receiving the RA Number in an unused condition and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
The NewGen Pharma reserves the right to authorize product returns beyond 15 days from the delivery date. If the product is accepted after 15 days, credit will be issued toward future purchases or given an even exchange.